Refund Policy

When refunds apply

• Order cancelled by you before packing — full refund.
• Order cancelled by us (out of stock, no delivery partner available, etc.) — full refund.
• Damaged or missing items on delivery — partial or full refund after photo verification.
• Wrong item delivered — replacement, or full refund if replacement unavailable.

When refunds DON'T apply

• Change of mind after the order is out for delivery.
• Failure to be present at the delivery address during a scheduled delivery window.

Refund timeline

• UPI / wallet: typically 1-3 business days.
• Cards / netbanking: 5-7 business days (bank-side).
• Cash on delivery: credited to Pakkathu Money instantly.

How to request

1. Open the order in My orders.
2. Tap "Need help?" and pick the relevant reason.
3. Upload a photo if it's a damaged-item claim.
4. Our team responds within 24 hours.