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Change locationFrequently asked questions
Quick answers about orders, delivery, payments, and your account.
Account · 2 questions
How do I change my delivery address?
Go to Account → Addresses to add, edit, or set a default address. You can also set a new address during checkout.
Can I delete my account?
Contact support via the contact form or email support@pakkathukadai.com. We'll remove your data within 30 days as per our privacy policy.
Delivery · 3 questions
How long does delivery take?
Most orders arrive in 10 minutes. Larger orders or distant addresses may take up to 30 minutes — the ETA is shown before you check out.
Do you deliver to my area?
Enter your pincode on the home page — if we're live in your area you'll see local shops. We're expanding zones every week.
What if no one is at home?
Our delivery partner waits for 5 minutes at the door. After that the order returns to the shop and you'll be charged a restocking fee.
Orders · 3 questions
How can I track my order?
Once your order is placed you'll get an SMS with a tracking link. You can also view live status under My Orders.
Can I cancel an order after placing it?
You can cancel within 2 minutes of placing the order, before the shop accepts it. After acceptance, contact support to request a cancellation.
Why was my order rejected?
Shops can reject orders when an item is suddenly out of stock or they're at capacity. You'll be refunded automatically within 24 hours.
Payments · 2 questions
Which payment methods do you accept?
UPI, debit/credit cards, net banking, and cash on delivery. Saved cards are tokenised through our PCI-DSS-compliant gateway.
Is my payment information secure?
Yes — we never store full card numbers. All transactions go through certified payment processors with end-to-end encryption.
Refunds · 2 questions
How do I get a refund?
If your order is cancelled or has a quality issue, refunds are issued automatically to the original payment method within 5-7 working days.
What if an item is missing or damaged?
Open the order under My Orders → Report issue within 7 days of placement. Pick the issue type (missing item, damaged, wrong item, etc.), tell us what happened, and attach up to 5 photos.
The shop acknowledges within 24 hours and resolves with a refund, a replacement, or by declining with a reason — and you get an email at every step.